Ponderings

2.0 Stories From the Front Lines

Titled: Technological Failures

Subtitled: But only the links we use and need every day to operate…


Ladies and gentlemen,

It’s no lie that retail can be ranked as one of the worst jobs around. Working with the public is never easy, but working with everything else involved in managing a store front can be taxing on the best of days.

Since accepting the position of supervisor, I’ve learned enough about upper management’s short-falls to make me sick. It’s akin to being a teacher in a classroom – unending responsibility and hardship, absolutely no control over the students or politics.

Here, I’ll begin to regale you with tales I like to call “Stories From the Front Lines,” because it’s here that I’ve discovered what it truly means to lead a team.


Today’s theme is defined by tripped alarms and stubborn computers…specifically only the links I NEED to load.

There is no small amount of work that needs doing on our computers, specifically during the morning shift which was where I found myself one morning. I couldn’t log in to the basic network, which was where EVERYTHING resided, but fortunately I could at least log into the back network and get such things as registers and terminals online.

My plight was not nearly as disastrous as the manager’s, as she had to finish payroll and was having a difficult time of it…

IF THERE’S A GOD, PLEASE LET US GET PAID IN TIME!

And after yet another complaint against various persons because the store manager has no disciplinary skills, I’ve come to the conclusion that everyone is tired of this place and just scraping to get by.

We’ve lost two good people in the last week, and I can summarize my team as follows:

The lazy, selfish old man who cares nothing for others.

The woman hiding her insecurities behind snark and sarcasm and that incessant laugh.

And the gentleman who speaks to no one, but who gives you the distinct impression he’s living within a musical somewhere…

There’s no zip. There’s no zap.

There’s no spark.

Welcome to Walgreens – the land of zombies – where service is always with an undead smile and the occasional eyeball can be seen rolling lazily down the cosmetic aisle.

This has been,

Fanny T. Crispin

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Raw

Stories From the Front Lines

Titled: “Lazy, Lying Piece-of-Work Teenagers”

Subtitled: “And the Stunts They Pull”


Ladies and gentlemen,

It’s no lie that retail can be ranked as one of the worst jobs around. Working with the public is never easy, but working with everything else involved in managing a store front can be taxing on the best of days.

Since accepting the position of supervisor, I’ve learned enough about upper management’s short-falls to make me sick. It’s akin to being a teacher in a classroom – unending responsibility and hardship, absolutely no control over the students or politics.

Here, I’ll begin to regale you with tales I like to call “Stories From the Front Lines,” because it’s here that I’ve discovered what it truly means to lead a team.


I’ve always been fortunate to enjoy and appreciate every manager I’ve ever worked for and with at Walgreens. The same cannot be said for teammates (back when I was a cashier, or front store crew now that I’m a supervisor.)

Managing people is no joyful task. In fact, I would go so far as to say it’s worse than babysitting for a family you dislike but don’t know how to say “no” to because you’re a 13 year old girl and always taught to respect your elders, even to the point of prostrating yourself as a doormat. (If you’re a parent of a 13 year old girl, please teach them how to say “no.” They desperately need this weapon in their arsenal.) If you’re a man reading this and can’t imagine yourself in the body of a 13 year old girl, just think about the first time your mate accidentally kicked you in the nuts. Now imagine getting kicked in the nuts for a week straight every month for the rest of your natural born life, because you’re 13 years old and you subconsciously think the world is going to end after highschool which seems an eternity away.

But I digress.


Guess what I found hiding by the trash compactor at work.
Last night’s cashier returns. You know, all the items customers bring to the register but don’t actually want and are too lazy to put back on the shelves themselves.
Yes. Those are the responsibility of the cashier to put away at the end of his/her shift.
Guess who closed last night.
“E” – the lovely new hire who is turning out to be the laziest lying piece-of-work teenager to date.
Oh, guess who she’s friends with.
“K” – the last lazy, lying piece-of-work teenager to grace our store.

Now, “K” has already pulled and perfected all these stunts that “E” is attempting. At least I can credit “K” with being unique. “E” is just a lazy copycat. And because we have already seen all these marvelous stunts, repercussions are going to come a lot swifter.

And trust me. I’ve been perfecting my techniques too.

Welcome to Walgreens. Here, you’ll always receive service with a smile. But underneath that facade of corporate perfection, nothing is ever as it seems.

This has been,

Fanny T. Crispin